Refund Policy
Effective date: September 25, 2026
Digital Escapes Studio
The short version
If the app doesn't work for you, email info@afrodiasporan.cloud within 14 days and we'll either fix it or refund you. We'd rather sort it out than have you stuck with something you can't use.
How the charge appears: your card statement may show the purchase with a "LINK.COM*" prefix before our name. That's our payment provider, Stripe, and it is this purchase.
Why we offer the free pages
Five pages are free, with no account and no card. That's deliberate. You can try the tools, see the artwork, and check it works on your device before you pay anything.
We'd genuinely rather you tried it first than bought it and asked for a refund.
When we refund
Email info@afrodiasporan.cloud within 14 days of purchase and we'll refund you in full if:
- the app doesn't work properly on your device and we can't fix it
- you were charged more than once for the same purchase
- you were charged by mistake
- the pages you paid for didn't unlock
- it simply isn't what you expected
You don't need to justify yourself at length. Tell us what happened and we'll take care of it.
When we might not
Because this is digital content you get access to immediately, we may decline a refund if:
- more than 14 days have passed
- there's evidence the pages have been downloaded in bulk, redistributed, or shared outside your own use
- the request is part of a repeated pattern of buying and refunding
This isn't us being difficult. It's the ordinary limit on refunding something that can't be returned.
Your legal rights
If you're in the EU or UK, you normally have a 14-day right to cancel a purchase of digital content. Because the pages unlock immediately, you are asked at checkout to agree to immediate access and to acknowledge that this ends your automatic right to cancel.
That waiver doesn't change the policy above — we still offer the 14-day window described here, and it doesn't affect your rights if the product is faulty or not as described.
Wherever you live, consumer law may give you rights that this policy cannot take away. Those rights stand.
How to ask
Email info@afrodiasporan.cloud with:
- the email address you used to buy
- roughly when you bought it
- what went wrong
We aim to reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
What happens after a refund
Access to the paid pages ends. The five free pages stay available, and anything you colored on them stays in your browser.
Rather than a chargeback
If something's wrong, please email us first. We can usually resolve it the same week. A chargeback takes considerably longer for you and costs us a fee on top of the refund — and we'd genuinely rather just fix the problem.
Contact
Digital Escapes Studio